Frequently Asked Questions
I am concerned about privacy; will anyone be able to find out what's in my parcel?
Please don't stress! We hold discretion and our customer’s privacy as our number one priority. All items are picked from our secure warehouse, where they have been packaged discreetly in plain boxes or plain wrapping.
At no stage of the delivery and ordering process are the contents of the package revealed to anybody who is external to Randy Fox operations. The name on the return address of the shipment label is simply "Shipping Department".
What company name will show up on my credit card statement? Does it show on my bill that I purchased this sort of product?
The transaction that appears on your credit card statement after an order is that of our parent company and will appear on your statement as "Aceris Inc". Your statement will NEVER say that you bought any sort of sex toys or adult products of course.
What will my PayPal account say? Is that discreet too?
Even PayPal is discreet for extra privacy. If you decide to order and pay via PayPal, a breakdown of what you ordered in PayPal is shown as "Aceris Products".
What information does Randy Fox gather when I place an order? Why?
Can I trust Randy Fox with my credit card details?
Yes! Our website utilizes a number of security features, one of which is SSL (Secure Sockets Layer) encryption. We also use a reputable, internationally renowned, payment processor (PayPal) so we never need to store your credit card details on our system. All payment details are encrypted before traveling over the web, and processed by the payment processor. We never store your credit card details and pride ourselves on the fact that we have been in operation for several years with no problems or discrepancies.
Do you have a printed catalog that I can look at?
Unfortunately, at this particular stage in order to keep you saving and our services and website extra special, we don't have a printed catalog. Our entire product range can be seen exclusively on our website.
Can I place my order over the phone?
To keep our costs low and pass on those savings to you, we do not accept phone orders at this stage. If you do have any issues with the ordering process, please feel free to contact us and we will get back to you as soon as possible.
Where is your store located?
In order to keep our prices low and our service top notch, we are a solely online based adult store and don't actually have a physical shop front for public access.
How much does Randy Fox charge to ship my order?
Delivery charges are simple flat-rates that do not change no matter how many items you order. Your order may also qualify for FREE shipping. More details can be seen on our shipping policy page.
Do you provide returns on faulty products? What do I have to do?
We certainly do. Please read our returns policy page for the full details.
I haven't received my parcel yet, but when I track it, it's saying that it has been delivered. What should I do?
In instances such as this, we will definitely not leave you high and dry. Please contact us via our contact us page, as we will need to lodge an investigation so that the carrier can further investigate into the location of the parcel. We do please also ask that you search in areas around the delivery location where the driver could have possibly safe dropped the parcel. It is also a good idea to ask your neighbors if they collected it for you. An investigation can take up to ten business days to complete and will require a signed declaration of "non-delivery" from you. If after the investigation the parcel is still missing, we will re-send you a new parcel free of charge.
The item I want appears to be out of stock? Can it be ordered in for me?
If a particular product is showing up as "out of stock" on our website, in some cases we might be able to get our hands on it if you send us through an email. Occasionally a special order can be made, or it might just be due back in stock very soon. The best way would be to contact us through our contact form and we can take it from there. Contact us here.