Hassle Free Returns Policy

At Randy Fox, your shopping experience is very important to us. We also understand that, although rare, from time to time products received may be faulty or not work upon arrival. As such we have devised a returns policy that we believe to be fair for all. We are committed to ensuring the hygienic safety of all of our customers and due to the nature of our industry, we unfortunately cannot allow for returns/refunds due to customer change of mind or for non-faulty products.

30 Day Defective Product Guarantee

If you receive a product that does not work or arrives faulty, you have a full 30 days from the delivery date to let us know and we will replace it free of charge.

Read First

Before returning a faulty product, we do please ask that our customers follow a few simple testing points as follows:

• Make sure you are using the correct batteries
• Make sure the batteries have been inserted correctly
• Ensure the battery compartment has been screwed on tightly and appropriately
• Try new batteries
• Make sure battery connectors are not wet or have moisture on them

We often see functional products returned to us only for it to be discovered that the batteries were incorrectly used. In such cases we will send back the same product. We kindly ask that you have followed the above steps, and are certain that the product is in fact defective before seeking a return.

How to submit a return?

You must first obtain an RMA by contacting us here.

You will need to provide the following information:

1. Your name, email and order number.
2. The product(s) you are returning and the reason for the return.
3. Whether you would like a replacement, exchange, store credit or refund.

Do not send back any products without first obtaining an RMA as they will be discarded.

How long does it all take?

We kindly advise that returns may take up to 7 business days to be processed from receipt of your product(s).